Privacy Policy

C JEAN Co., Ltd., recognize the importance of maintaining the confidentiality, integrity and security of your non-public personal identifiable information (hereinafter “Personal Data”), and hereby inform you that Personal Data which you provide to C JEAN through the Website, as well as data which you may provide at a C JEAN store or through its subsidiaries and/or affiliates will be processed in compliance with current applicable laws on privacy together with this Privacy Policy and the principles and general conduct rules contained in the Code of Ethics adopted by the C JEAN Co., Ltd.,.

By using the Website and services in any way or by agreeing to provide your Personal Data to the Website, you are agreeing to the Privacy Policy. Should you object to any term of the Privacy Policy, you may not use the Website and you should not provide your Personal Data to the Website.

1. Type and source of Data

Browsing data

Computer systems and software procedures used for the Website's operation acquire, during their normal operation, some personal data (so-called log files), the transmission of which is implicit in the use of internet communication protocols.
This information is not collected in order to be associated to identified persons, but due to its nature can, by means of processing and integration with data held by third parties, allow users to be identified. Such information includes the IP addresses or domain names of the computers used by the users to connect to the Website, URI (Uniform Resource Identifier) form addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (done, error, etc.) and other parameters concerning the user's operating system and computer environment.
This data is used with the sole purpose of obtaining anonymous statistical information concerning the use of the Website and to check its correct operation.


Cookies are used in the Website to ensure its efficient functioning and to improve our service. Cookies are small text files sent to the user’s computer (usually to the user’s browser) by visited websites; they are stored in the user’s computer to be then re-transmitted to the websites on the user’s subsequent visits to those websites.
To know which cookies are used in the Website, how to disable them and/or withhold consent, or for any further information, see the cookie policy.

Personal Data voluntarily provided by the data subject

C JEAN collects and will process the Personal Data you directly and voluntarily provided through the Website in order (i) to place your online purchase, (ii) and/or to register to the Website, (iii) and/or to receive C JEAN Co., Ltd.,’s newsletter, (iv) and/or to contact our client service, as well as those which you may provide by completing the customer card at a Prada Group’s store, or when contacting us for an enquiry.
These data may include, as an example, your first and last name, postal and e-mail address, phone number.
Furthermore, sending e-mail messages through the Website and to the addresses mentioned on the Website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender's address, which is necessary in order to reply to any request, as well as of such additional Personal Data as is contained in the message(s).

If you call our Client Service team or our Client Service team contacts you with the Personal Data you have provided to us, please note that calls may be recorded for quality assurance and record-keeping purposes and stored in the data centre.

In addition, we may also obtain information about you as a result of authentication or identity checks (for example, you will be asked to present your identity document when you pick up your purchase in-store). We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments but will not be included in the C JEAN Co., Ltd., customer data base.

2. Purpose of processing

Your Personal Data may be processed for the following purposes:

(a) to respond to and meet all your requests and thus manage your relationship with C JEAN;

(b) to execute your online purchase order and, therefore, to perform all that is necessary for the management of your order (including administrative management of the contract, the delivery of goods, payment processing, management of claims and litigation, if any, and fraud prevention), as well as fulfillment of all the obligations imposed by laws and regulations currently in force.

Furthermore, and subject to your prior consent, your Personal Data may be included in C JEAN customer data base, managed by C JEAN Co., Ltd., and processed for the following purposes:

(c) for profiling purposes, i.e. for the performance of studies, analyses and statistical and/or market researches, with relation to your preferences on our products, so that a service personalized to your needs may be offered, and to promote cultural and recreational activities that may be of interest to you;

(d) for marketing purposes, including sending you and/or contacting you (by post, telephone, email and other form of electronic communication) regarding information and promotions, including of a commercial nature, advertising material, catalogues and invitations to events, related to the C JEAN Co., Ltd.,’s products and services.

3. Method of processing

Your Personal Data will be processed by suitable means using electronic or automated computer and telematic tools, or manually and on hard copy, exclusively for the purposes for which they have been collected, guaranteeing the security and confidentiality of data processed.
Your Personal Data will be processed by the C JEAN Co., Ltd.,’s internal staff (employees and collaborators) duly authorized as person in charge of their processing within the scope of the performance of their duties, and possibly by external parties whenever necessary and/or instrumental for the execution of the above-mentioned purposes (e.g. service provider, couriers, technicians in charge of IT maintenance, companies used by C JEAN for the organization and/or management of promotional campaigns for its products or services, etc.).
Your credit card data shall not be used for purposes other than the verification of the existence of payment means, the charging and management of payments, as well as the management of any and all claims or litigations. For this purpose, these data will be processed also by the bank providing services connected with the management of online payments and by the issuer of the credit card you will insert to validate your order.

Please note also that in the event that you consent to the processing of your Personal Data for the purposes referred to at letters (c) and (d) of the paragraph 2 above, your data will be automatically visible to and shared with at all C JEAN Co., Ltd.,stores which will take appropriate safeguards and measures for the protection and confidentially of your Personal Data.

4. Nature of the provision of personal data

The provision of Personal Data is optional.
However, if you wish to make a purchase order for products offered on the Website, and/or receive information on C JEAN’s products and services, and/or contact our Client Service, it is necessary to fill in all mandatory fields of the relevant forms.
The processing of your Personal Data for the purposes referred to at letters (c) and (d) of paragraph 2 above is subject to your prior and explicit consent. Refusal to give your consent may result in our not being able to inform you of any initiatives that may interest you and/or send you any other information of a commercial nature on products, initiatives and events of C JEAN Co., Ltd.,.
You may at any time revoke your consent to your Personal Data processing, writing to C JEAN Co., Ltd.,via email at, or using the unsubscribe link which is included on all of our commercial electronic communication or other appropriate procedures which may be made available to you.

5. Communication and dissemination of data

Whenever necessary and/or instrumental to the above-mentioned purposes, your Personal Data may be processed by other entities external to C JEAN and C JEAN Co., Ltd., acting as data processor, belonging to the following categories:

- Franchisees that operate some C JEAN Co., Ltd., stores;

- Companies, consultants and suppliers providing assistance and/or consulting or performing related services that are instrumental to data processing on behalf of C JEAN

Your Data may be transferred abroad in accordance with applicable legislations.

Your Personal Data will not be used for promotional purposes of third parties not arising from the C JEAN Co., Ltd., and shall not under any circumstances be disseminated to unknown persons.

6. Data controller

The data controller for the purposes of managing and executing your online purchase order (referred to at letter (b) of the paragraph 2 above) is C JEAN Co., Ltd,.

7. Data subject’s rights

We remind you that you may at any time exercise your rights under current legislation, including the right to obtain confirmation as to whether or not Personal Data concerning you are being processed, to know the source of data, the purposes of processing, the recipients or categories of recipients to whom the data have been or will be disclosed, the envisaged period for which the Personal Data will be stored, the right to obtain rectification, integration or erasure of Personal data, to request the restriction of their processing or refuse to process them, and to withdraw your consent to the Personal Data processing, by writing to the Data Controller.

8. Contacts

Any request relating to your Personal Data processing, for the purposes of managing and executing your online purchase order (referred to letter (b) of the paragraph 2 above), may be addressed to:

C JEAN Co., Ltd.,


C JEAN reserves the right to amend this privacy policy at any time. The version published on the Website is the one currently in force.

Last updated: July 18th, 2019